In order to encourage the awareness of improving skills, to create an opportunity for all staff to meet each other and exchange their experience, the CS Contest has been held by HINO Motors Viet Nam since 2010. After 8 times of organization, the contest has already become the festival day of the HINO family. On November 28 & 29, the 9th Hino Customer Service Contest was successfully held at Hino Motors Vietnam Headquarter with 70 best contestants from 10 Hino authorized dealers nationwide.

The competition was honored to welcome the guests from Hino Motors Japan, Yokohama Co., APM Co. and the distinguished guests representing Hino 3S dealers attended., encouraging the contestants before entering the official competition.

Contestants from all Hino Authorized Dealers will be tested in 4 categories: Sales, Sales Admin, Service and Parts. In each category, contestants will pass two sections of theory and practice. If the theoretical part requires the candidates to be calm, highly focused, and have a deep understanding of the product and the customer, the practical exam required in the candidate’s professional skills, quick response to hypothetical situations. Besides, the contestants have to show their enthusiasm to customers.

In the Sales category, contestants will face picky customers who are looking to buy a truck, find out what their needs are, based on their views and recommend the product that best fit to the need of customer. To successfully complete the test, candidates need to have in-depth knowledge of trucks in general and especially Hino trucks, and must also understand the knowledge of truck body and registration regulations – Traffic Law, etc.

A new part of the contest – the first ever organized in the Hino Skill Contest – Sales Admin section. In this section, candidates will be tested on the order processes, procedures, sales reports, delivery records, vehicle delivery, procedures for settling vehicle delivery complaints, SOP scoring method, the promotions, support competitive prices, etc.

The practice test of the Spare Part is challenging, requiring high individual skill. Candidates should be able to identify the spare parts and then look on the computer and produce the correct accessory code in limited time.

Service Category – includes 2 parts, 1 part for Technician: Technician’s knowledge and truck repair skills, 1 part for Service Advisor: Service and skill adviser’s knowledge advise customers.

After two days of exciting competition, besides finding the outstanding staff of the Hino family, our technicians have the opportunity to exchange, learn, share experiences as well as tighten the solidarity between individuals, between dealers to improve cooperation, improve customer service better in accordance with the spirit of Hino: One team One pledge.

Results of the 9th CS Contest:

The beautiful images in the contest:

The 9th Hino skill contest ended successfully. Congratulations to Truong Long dealer for being the excellent winner of the first prize. This is an important event, demonstrating the unremitting efforts of Hino Motors Vietnam in the comprehensive customer support activities not only with the Hino truck product but also the employees, technician’s superior to become customers’ “Reliable business partner” on all the road.