The ultimate aim of the Hino Total Support initiative and related activities is to be a true business partner to customers and to support their businesses.

Business Philosophy, Objective and Value

Hino Total Support is premised on one to one support that is tailored to meeting individual customer expectations and needs with the aim of contributing to the businesses of our customers from the moment they purchase a Hino truck or bus to the time they let it go.

Added Value for Customers in Two Areas: Maximizing Uptime and Minimizing Lifetime Cost

By keeping customer trucks and buses operating in optimal condition, Hino Total Support strives to offer customers value on two fronts: maximizing vehicle uptime and minimizing lifetime cost. Maximizing uptime means reducing downtime due to breakdowns or repairs to ensure that vehicles are maintained in good condition so they are ready for customers to use when needed. Minimizing lifetime cost means offering Hino’s signature high-quality service at a reasonable price to reduce running costs, increase resale value and help customers get the absolute most out of their Hino vehicles.

New ICT* Service: The Launch of HINO CONNECT

Hino launched the HINO CONNECT service in April 2017. The service uses information and communication technology (ICT) to monitor the condition of vehicles using communication terminals equipped on vehicles to maximize uptime of Hino vehicles. The vehicles’ location information and notification functions can be used to respond promptly to any problem in the event of an emergency. In addition, the service provides reports tailored to match the habits of drivers that can be used to realize fuel savings and safer vehicle operation.

Safety and Eco Driving Training Programs for Drivers

Hino holds training and conducts test-driving for customers to contribute to reducing both accidents and fuel costs. In the driver training, experienced instructors ride in the cab as customers drive a truck or bus, offering advice to improve driving skills and vehicle performance. Participants are able to confirm the characteristics of the truck or bus, using an actual vehicle. They have expressed surprise at the fuel economy improvements and reduction in accidents after participating in the training program.

Talented Technicians Working Around the World

The Hino Group has about 14,000 technicians working to help customers maximize the uptime of their Hino vehicles. Hino has established a number of programs including its global Hino technician qualification system as well as holds HINO skills contests and technical competitions to enable technicians to continue to improve so that Hino can offer customers the high level of service they have come to expect.

Hino Genuine Parts Offer High Quality and Peace of Mind

Fuel filter performance comparison

This example including non-genuine parts in no way guarantees results and does not apply to all conditions.

Hino supplies parts that meet exacting quality standards at reasonable prices to support vehicle safety and their safe operation. Using Hino genuine parts serves to help minimize breakdowns and overall lifetime vehicle cost as well as extend vehicle life.