Assistant Manager, Data Analysis (After-Sales Service)

Position: Assistant Manager, Data Analysis (After-Sales Service)

Working Place: Hà Nội

Department: CS Planning & Promotion

1.  Job Purpose:

Hino Motors Vietnam is looking for a driven Data Analyst to provide the critical insights that power our After-Sales Service and Parts operations. In this key role, you will be responsible for collecting, analyzing, and visualizing data to identify challenges and opportunities. You will be a vital contributor to strategic projects, helping us improve service and part KPI and enhance the customer experience through data-driven decisions.

2.  Key Responsibilities

• Consolidate and standardize data from our Dealer Management System (service and part). You will build and visualize reports to track after-sales performance and highlight key issues.
• Analyze the effectiveness of after-sales campaigns (e.g., promotions, customer care). Provide recommendations to optimize future initiatives.
• Serve as a key data contact for the After-Sales team, collaborating closely with other departments on important projects like the Vehicle Connected System, CRM, and dealer system.
• Prepare and update periodic reports, standardized PDCA reports.
• Others jobs assigned by supervisor.

3.  Requirements

Must-Haves:

• Bachelor’s Degree in University, major in Business Administration/ Economics or related fields.
• At least 3 years of experience in a data/ business analysis High proficiency in data visualization tools, especially Power BI.
• Good at English (minimum TOEIC score of 600 or equivalent)
• Analytical Mindset, Communication Skills

Good-to-Haves (Major Advantages):

• Direct work experience in the after-sales service department of an automotive company.
• Experience in managing small projects from start to finish.
• Note: Candidates with strong data analysis skills who lack automotive industry experience are still encouraged to apply; comprehensive training will be provided.

4.  Benefits information:

• Competitive salary
• Genuine work/ life balance: Working time: 8:00 – 17:30, From Monday to Friday
• Accident insurance, Travelling insurance besides Social Insurance
• Annual leave, public holiday, company holiday according to the labor law, additional sick leave
• Annual Heath check-up, Company trip, Year End Party
• Work in a professional setting with standardized processes and gain hands-on experience with our nationwide dealer network.
• Participate in strategic automotive projects that will enhance your skills and build a professional portfolio.
• Clear Career Path: Opportunities to grow into a managerial role within 3-5 years.